Returns & Refunds
Last updated: 26 August 2026
We want you to be comfortable ordering from ACROVA. Eligible items may be returned within 14 days of delivery.
Return eligibility
To qualify for a return, the item should be in the same condition in which it was received, with its original accessories and packaging where reasonably possible. Items that are materially used, damaged after delivery, altered, or returned incomplete may not qualify for a full refund.
How to start a return
Email hello@shopacrova.com with your order number and the reason for the return. We will provide the correct return instructions and return destination. Please do not send a return to the sender address shown on the parcel unless we specifically instruct you to do so.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise. If the product arrives damaged, defective, or incorrect, contact us as soon as possible and we will arrange an appropriate solution.
Refunds
Once the returned item is received and inspected, approved refunds are issued to the original payment method. Bank and payment-provider processing times may vary. Where applicable, we may wait until the goods are received or you provide evidence that they have been sent back before issuing the refund.
Cancellations
If you need to cancel an order, contact us immediately at hello@shopacrova.com. We cannot guarantee cancellation once fulfillment has started.
EU consumer rights
Nothing in this policy limits any mandatory rights you may have under applicable consumer law, including statutory withdrawal or conformity rights where they apply.